Help & Support

We're here to help. Choose the best way to reach us:

WhatsApp (Fastest)

Chat with us on WhatsApp — we typically respond within 1 hour during business hours (10am–10pm).

Email

support@campuze.tech — for detailed issues, account problems, or disputes. We respond within 24 hours.

Common Issues

• Credits not added after payment — wait 10 minutes. If still not added, email us with your TrxID and amount.
• Can't log in — use Forgot Password on the login page.
• Withdrawal not processed — withdrawals take up to 24 hours on business days.
• Senior not responding — if your assigned senior doesn't respond within 1 hour, they're auto-removed and a new senior is assigned.

Business Hours

Saturday – Thursday: 10:00 AM – 10:00 PM (Bangladesh time)
Friday: Limited support