Frequently Asked Questions

For Students

How do I get started?

Register with your university email, verify your email, join the required communities, and you'll receive free credits to get started. Then go to Consultations and submit your first request.

How do credits work?

Credits are the platform's currency. 1 credit = ৳10. You buy credits by sending money via bKash or Nagad to our account and submitting the transaction ID. Credits are added automatically once your payment is verified.

How long does a consultation take?

Most consultations are 30-60 minutes. The duration depends on the complexity of your problem.

What if my problem isn't solved?

Rate your session honestly. If you mark it as "not solved," our team reviews it. You may be eligible for a refund depending on the circumstances.

Can I reschedule?

Yes — before the session starts, you can request a reschedule. A small fee applies.

How do I redeem rewards?

Go to Wallet → Redeem. Browse available items, spend your credits, show the student code to the partner, and enter the code they give you to complete the redemption.

For Seniors

How do I become a senior?

Register as a senior, submit your transcript and student ID links, and wait for admin verification. Once approved, you'll appear in our senior pool and can accept consultations.

How do I earn?

You earn credits for each completed consultation. Your earnings are held until the student rates the session, then released to your wallet.

How do I withdraw?

Go to Wallet → Withdraw. Add your bKash or Nagad account and request a withdrawal. Admin processes withdrawals within 24 hours.

General

Is my data safe?

Yes. We use encrypted connections and never share your data with third parties for advertising. See our Privacy Policy for details.

How do I contact support?

Email support@campuze.tech or WhatsApp us. See our Help & Support page.